Returns and refunds
Effective 2 November 2026. This policy applies to purchases from Ameva Shop in South Africa. Nothing here excludes rights that cannot be excluded under applicable South African law.
Online cancellation of ordinary blank products
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel without giving a reason and without penalty within seven days after receiving your goods. Notify us by email or WhatsApp within that period and keep a record of your notice.
The only charge for an eligible cooling-off cancellation is the direct cost of returning the goods. We do not charge a restocking or payment-processing penalty. We refund the payments covered by the cancellation, including the original delivery payment where required, within 30 days of cancellation.
Keep products safe and return them with their accessories and packaging where available. Please avoid wearing, washing, branding or altering goods you intend to return. Packaging requests do not remove statutory rights.
Personalised products
The ordinary seven-day cooling-off right generally does not apply to goods made to your specifications or clearly personalised, as provided in section 42 of the ECTA. Selecting the branding route at checkout does not by itself make an unaltered blank a personalised product. Contact us promptly if you want to cancel before personalisation begins; we will assess the order stage and your applicable rights.
We do not offer an additional change-of-mind return period beyond applicable legal rights. Personalisation never removes rights relating to defective goods, incorrect work or goods that do not match the agreed specification.
Defective, unsafe or unsuitable goods
Where the Consumer Protection Act applies, goods carry the implied warranty of quality in sections 55 and 56. If goods fail to meet those standards within six months after delivery, you may return them without penalty and at our risk and expense, and direct the remedy provided by law: repair, replacement or refund. The applicable statutory conditions and exclusions apply, including damage caused by misuse or alterations contrary to instructions.
If a repair fails or another defect appears within three months after that repair, the further remedies in section 56 apply. Other applicable warranties and rights are not limited by this policy.
How to request a return
Email info@ameva.co.za or WhatsApp +27 71 613 5971 with your order reference, contact details and reason for returning the item, if relevant. Photographs help us assess defects but are not a condition for exercising a legal right. We will provide return arrangements. Requesting routing instructions does not extend or shorten a statutory cancellation period.
Do not send parcels directly to the supplier without arranging this with Ameva. There are no in-person shop returns. Refunds are made through the original payment method where practicable.
Electronic Communications and Transactions Act · Consumer Protection Act